Privacy Policy

1. Overview

This Privacy Policy describes how XmasWise (“we”, “us”, or “our”) collects, uses, stores, and discloses personal information when you visit our website, contact us, or use our services.

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name, company name, and job title
• Email address and phone number
• Billing and shipping address
• Design files, logos, or artwork you submit
• Order details, inquiry information, and communications

We may also collect limited technical information automatically, such as IP address, browser type, device information, and website usage data.

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Responding to inquiries and providing quotations
• Producing samples and fulfilling custom manufacturing orders
• Managing customer relationships and communications
• Processing payments and arranging delivery
• Improving our website, services, and internal operations
• Complying with legal and regulatory requirements

4. Legal Basis for Processing

Where required by applicable law, we process personal information based on one or more of the following legal grounds: performance of a contract, legitimate business interests, compliance with legal obligations, or your consent.

5. Sharing and Disclosure

We do not sell your personal information. We may share personal information with trusted third parties only when necessary to operate our business, including:

• Logistics and shipping providers
• Payment processors and financial institutions
• IT service providers and hosting partners
• Professional advisors or authorities where required by law

6. International Data Transfers

As a global manufacturing business, your information may be transferred to and processed in countries other than your country of residence. We take reasonable measures to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no data transmission or storage system can be guaranteed to be completely secure.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to request correction of inaccurate data
• The right to request deletion of your personal information
• The right to object to or restrict certain processing activities

10. Children’s Privacy

Our website and services are intended for business use and are not directed to children. We do not knowingly collect personal information from individuals under the age of majority.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website constitutes acceptance of the revised Privacy Policy.